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2019 Hotel Guest Expectations that all Hotel Staff Need to be Aware of

Published 06, Apr 2019

 

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Topics: Hospitality Skills

5 Reasons Why Your Hotel Staff Need Slip-Resistant Shoes

Published 29, Mar 2019

Making sure that your staff are wearing the correct work footwear is vitally important. Not only are hotel staff expected to be on their feet for long periods of time but there are also hazards that the right pair of shoes can protect them from.

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Topics: Hospitality Skills

The 5 Best Hotels on Social Media and What You Can Learn

Published 28, Feb 2019

The travel industry is booming. Not only has it become fashionable to travel, but posting it all over social media is becoming increasingly popular too. Many people use platforms, such as Instagram, to take inspiration and come up with their latest travel plans - which is precisely why hotels should be taking advantage of social media to catch the eyes of their potential guests.

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Topics: Hospitality Skills

Impress Your Guests: How to Increase Guest Satisfaction in Hotels

Published 17, Feb 2019

Guest satisfaction is huge in the hospitality industry. From improving your amenities to providing excellent customer service, here's how to help your guests have a better experience before, after and during their stay. These guidelines are really simple and shouldn’t be too much hassle implementing them into your day-to-day routine in the hotel.

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Topics: Hospitality Skills

7 Fresh Ways to Increase Your Hotel ADR

Published 12, Feb 2019

Average Daily Rate (ADR) is a metric that helps hotel owners recognise the average room rental per paid room per day. Usually calculated on a monthly, quarterly or annual basis depending on your plans and requirements, ADR is used to measure how well a hotel is performing in comparison with its competitors.

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Topics: Hospitality Skills

Guideline to the Best Possible Guest Experience Survey

Published 07, Feb 2019

Getting your guests to fill in a survey after their stay is a great way to gain feedback. What you’ve done well, what you could’ve done better, and parts of their stay that they loved are all common things that hotel owners like to know so that they can then build on the feedback and make smarter decisions.

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Topics: Hospitality Skills

How to Excel At Customer Service in Hotels

Published 01, Feb 2019

Customer service is vital in any industry but it’s especially important when working in hospitality. You could be staying in the most luxurious hotel in the world but if the service isn’t to a satisfactory level then it’s going to dampen the mood of your stay.

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Topics: Hospitality Skills

How to Greet a Customer in a Fast Food Restaurant

Published 18, Oct 2018

“Can I take your order please?”. If you work in a fast food restaurant, you’ll be dealing with hundreds of customers each day, either behind the counter or via the drive-through. Even though visitors expect a speedy service, you’ll still need to show the same levels of customer service as if it was a five-star restaurant. Here’s how to greet a customer in a fast food restaurant.

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Topics: Hospitality Skills