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The Most Ridiculous (But Amazing) Restaurant Complaints Ever Received

Published 06, Jun 2018

The hospitality industry can be unforgiving at times, especially when you encounter customers who sometimes make strange requests and complaints. We scoured the web and found some of the most ridiculous, but hilarious, restaurant complaints ever received. They say the customer is always right, but this list may prove otherwise...

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Topics: customer service, Exceeding Customer Expecations

How has the Chef Role Evolved?

Published 04, Jun 2018

Every year, new trends and flavours burst onto the scene and we expect restaurants to keep their menu updated in line with whatever’s the next hottest thing. As the food that we eat changes, so does the role of the chef and the whole kitchen staff. It’s no longer purely about cooking. Here’s how and why the chef role has evolved to where we’re currently at.

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Topics: Foodie Culture, Exceeding Customer Expecations

Cold Brew and Beyond: 7 Coffee Trends to Look Into

Published 29, May 2018



Coffee is a fundamental part of foodie culture around the world. And, over the past few years, the coffee industry has evolved majorly for a variety of reasons. It’s important to keep on top of new trends, so you can cash in on what’s newly popular. Here are some general trends that we’ve noticed in the coffee industry as well as some specific things to look out for and try in your restaurant or cafe. On the whole, coffee is getting cooler...

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Topics: Foodie Culture, Exceeding Customer Expecations, Business Profability

7 Tips to Ensure Your New Menu Launch is a Success

Published 10, May 2018

Many restaurants change their food and drinks menus several times throughout the year. Whether it's introducing seasonal produce or replacing dishes that aren't selling as well with trendier options, rotating your menu keeps diners excited and coming back for more. But, executing a new menu launch is no easy feat. Here are some tips on how to ensure your launch is a success. 

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Topics: marketing, Exceeding Customer Expecations, restaurant events