Being welcoming and offering the best customer service aren't the only things you need to make guests repeatedly stay at your hotel. While they're still important, guests knowing that they're safe on your premises will give a comforting feeling that they're in safe hands. To achieve this - and keep your staff safe too - it's important you provide hotel safety tips for employees.
Whether you're looking to take measures to keep guests safe or protecting your employees from potential injuries or harm, here are six essential hotel safety tips you need to consider.
1. Prioritise Security
A big aspect of staying safe is emphasising to employees that security is a priority. If this is ignored, employees put everyone on-premises in danger which can harm the hotel's reputation too.
The front desk, housekeeping and even chefs in the kitchen should be aware of the basics of what to look out for and how to report suspicious actions. For example, this can include not giving out guest information and only handing out room keys to named guests. While they seem minor, ignoring these details can result in an unsafe environment.
By regularly emphasising security, it eventually becomes a habit and they won't forget what they have learnt what to do.
2. Provide Uniforms With Name Tags
Name tags can go a long way when it comes to safety in and around the hotel. Guests that need assistance with something might not feel comfortable approaching someone who doesn't look like they belong on the premises. This is in addition to you knowing somebody without a name tag probably isn't an employee.
You should get to know your employees and what they look like so they're recognisable. Whenever somebody new starts, give them a uniform and a name tag too. If there's ever an emergency, guests will know that somebody in the uniform with a name tag is somebody they can trust.
3. Routinely Check Credentials
You should also regularly check credentials, especially if there's any suspicion. Along with this, you should train employees on how to ask guests and other staff members around the hotel for their credentials in a calm manner.
This way, they're keeping guests and other employees safe. Ignoring this can compromise safety within the hotel so this should be made a regular habit. This is why it's vital to understand this protocol, so whenever staff see a new face, they'll know how to ask for credentials early on and understanding who should and shouldn't be there.
4. Communicate Evacuation & Safety Plans To Employees
Guests won't know every safety plan you have in place. If an emergency comes up, guests will search for employees and they will be instantly recognisable because of their uniforms and name tags. By communicating the evacuation and safety plans to your employees, they'll be responsible for keeping guests safe.
As they'll be aware of the safety plans for each floor, they'll be able to help guests make an efficient exit. Without this training and communication, the employees will be equally as lost as the guests which can be dangerous. Although you shouldn't change plans too often, keeping them fresh and updated is a good way to alter your 'predictable' protocols.
5. Emphasise Cleanliness & Reporting Hazards
For the safety of everyone at the hotel, all spills, broken glass and any other dangerous materials should be cleaned and disposed of promptly. This is something you need to emphasise to employees and make them 'buy-in' to the idea of reporting these hazards efficiently.
It doesn't matter how big or small the issue might be. If you're explaining to employees that hazards need to be reported and spills need to be cleaned, then risks are being eliminated early on and everyone has less of a chance of being harmed. It can also be beneficial to implement a 'buddy' system. This is because one employee won't have to continually deal with strenuous tasks alone and risk injuries.
6. Provide Slip-Resistant Footwear
By sourcing footwear made of the best materials that are comfortable and slip-resistant, it helps your employees stay on their feet all day and remain comfortable while doing so. You'd be keeping your employees safe by reducing their risks of suffering from injuries and not placing them in any hazards if there have been any spills, for example. Plus, entrances, walkways, parking and other areas all possess their own dangers so the right footwear is vital.
As your employees will be safe and comfortable in slip-resistant shoes, they'll be in a much better position to help the guests and keep them safe too because of their increased morale.
Keep Your Hotel Staff Safe Today
Encouraging your staff to wear and providing them with the safest and most comfortable footwear available in the industry will reduce the risk of slips, trips and falls - the most common workplace accident.
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