How to train staff on good customer service: Tips for managers

Published 09, Nov 2017

It doesn’t matter what type of establishment you’re in; whether it’s a hotel, supermarket or a restaurant, the impression the staff you’ve employed leave on the customers determines whether they’ll be returning, or whether they’ll be taking their business elsewhere. Essentially, the staff on the floor are the face of the brand and customers rely on them to receive assistance whenever they need it, so here’s how to train staff on good customer service: tips for managers.

Read More

Topics: Workplace Safety Tips, Workplace Footwear, customer service

Mixologist vs Bartender: What’s The Difference?

Published 08, Nov 2017

Customers on the other side of the bar probably can’t tell the difference between a mixologist or a bartender - or some of them don’t even know a mixologist is a thing. Either way, they’re getting their well-crafted drinks served to them to help them enjoy their night out. Little do they know that there’s a major difference between the pair. With both terms being thrown around so frequently, which route should you take if you’re wanting to work behind the bar? So, let the battle commence. Mixologist vs bartender: what’s the difference?

Read More

Topics: Workplace Safety Tips, Workplace Footwear, mixologist, bartender, bar

7 Things Every Event Safety Plan Should Include

Published 07, Nov 2017

Running an event soon? Have you thought of your event safety plan? Making sure your event runs smoothly may require a team of planners, chefs, caterers, waitstaff, bartenders, security personnel, as well as others. When an event goes mobile, it doesn’t mean health and safety should go out the window. Of course it’s more difficult to plan for unknown variables, but safety procedures should be put in place and well-documented. For every event, you'll need a documented safety plan, detailing the hazards and the ways you'll eliminate or reduce those hazards. 

Read More

Topics: Workplace Safety Tips

6 Restaurant Lighting Tips For Managers

Published 19, Oct 2017

Your restaurant could have it all: delicious food, amazing service and every table styled to the finest detail. However, it’d all be futile if your restaurant doesn’t possess the best lighting possible. In fact, lighting is key in creating any atmosphere or mood, and is vital when you are trying to entice potential customers. So, here are 6 restaurant lighting tips for managers to make your establishment shine!

Read More

Topics: Workplace Safety Tips, Workplace Footwear, restaurant lighting tips

How to do a slips, trips and falls risk assessment

Published 18, Oct 2017

According to statistics provided by the Health and Safety Executive (HSE), slips, trips and falls are the most common injuries sustained at work, and account for over one-third of all major workplace injuries. It’s not just the monetary damages that you and your company could sustain, but you could be putting your employees’ lives in danger if you haven’t taken the appropriate steps - so here’s how to do a slips, trips and falls risk assessment.

Read More

Topics: Workplace Safety Tips

Etiquette, Dress Codes and more: 6 Useful Receptionist Tips

Published 17, Oct 2017

Being the receptionist in the hotel means you’re the face of the brand. You’re the first person the guests see when they walk in, and the last when they leave and, if you present yourself well and go out of your way to help, then you’re only increasing the reputation of the brand, so here are 6 useful receptionist tips.

Read More

Topics: Workplace Safety Tips, Workplace Footwear, useful receptionist tips

5 of the latest hotel technology trends

Published 06, Oct 2017

One of the many reasons why the hospitality industry is booming is because of how establishments are able to incorporate the latest technology to improve the quality of their guest’s stays. Now, simply turning up to a hotel, checking in, sleeping, and then leaving in the morning is almost non-existent. The inclusion of technology is what improves the overall experience, so here are 5 of the latest hotel technology trends.

Read More

Topics: Workplace Safety Tips, Workplace Footwear, hotel technology trends

How To Prevent Kitchen Fires In Your Workplace

Published 25, Sep 2017

Fires in kitchens are a common occurrence, and they can have potentially devastating effects on your business and yourself. Restaurants have open flames, hot equipment, electrical connections, chemicals, paper products and so much more; commercial kitchens are the breeding ground for deadly fires and extra measures need to be taken to avoid fatal disasters. Here’s how to prevent kitchen fires in your workplace.

Read More

Topics: Workplace Safety Tips

4 Ways Cashiers Can Improve Foot Safety at Work

Published 11, Sep 2017

Besides having to deal with customers chatting on their phones in the queue or screaming children knocking down that display you spent thirty minutes stacking, cashiers face physical issues from long days standing or sitting at the tills or from performing routine tasks on the job. So whether you’re a barista, a bank teller, a grocery store cashier, or a retail worker, here are 4 ways cashiers can improve foot safety at work.

 

Read More

Topics: Workplace Safety Tips

What Does the Health and Safety at Work Act Cover?

Published 05, Sep 2017

Passed as an Act of Parliament, the Health and Safety at Work Act came into law in 1974 and is the main piece of Health and Safety legislation in the United Kingdom. The act places a duty on employers to ensure that all workers are healthy, safe, and have general welfare at work, where reasonably possible. So what does the Health and Safety at Work Act cover - also known as HSWA, HASAWA, or HSW Act? We’ll take a deeper look.

Read More

Topics: Workplace Safety Tips