The Slowest Restaurant Days Of The Year And How To Turn Them Around

Published 13, Feb 2018

Having amazing peak periods with filled tables and happy customers is fantastic. But making sure you don't lose all those profits on your slow days is an arduous task and one of the biggest struggles for restaurant owners. And, unfortunately, more and more eateries are now choosing to close during their slow days in order to cut costs and increase profits overall. However, research shows that if regular customers turn up to eat and you're closed, they're often frustrated and not likely to come back again.


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How Does TripAdvisor Rank Restaurants?

Published 23, Jan 2018

Restaurants rely on user ratings, so it's often important to managers and owners that your restaurant gets a good rating to help create a better online presence. But how are those ratings determined? One of the most popular sites for restaurant-goers is TripAdvisor - once claiming it was the "world's most trusted travel site." So, how does TripAdvisor rank restaurants?

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6 Effective Restaurant Loyalty Programme Ideas For Managers

Published 12, Jan 2018

Research shows that 57% of adult consumers are more likely to visit restaurants that have a loyalty programme in place. This shows that implementing a loyalty programme can not only build customer loyalty, but also increase your sales too as customers are eager to redeem their rewards. The only way to redeem those rewards is if they return to your restaurant. It's time for you to take advantage of that and consider creating a restaurant loyalty programme of your own.

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Barista Job Skills: What Do I Actually Need?

Published 20, Dec 2017

The guys over at Starbucks and Costa make it look easy, don't they? They might look like they're making a simple cup of coffee, but then they turn around and hand over the most glorious Grande, sugar-free, extra shot vanilla latte with soya milk you've ever seen. Even if you're not familiar with all the variations the old cup of coffee can be turned into, there are a particular set of skills you're going to need to keep your customers well caffeinated at all times. Here are the most important barista job skills you need.

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Topics: Workplace Footwear, barista, useful barista tips

7 Simple Restaurant Hygiene Rules All Servers Should Know

Published 04, Dec 2017

You go out for your Friday night evening meal with your family. Imagine your waiter comes over to your table and you can see he has dirt under his nails, uses a dirty-looking cloth to wipe the table. His uniform looks dirty and, when he goes to take your order, he snorts loudly and wipes his nose with the back of his hand. Do you assume the kitchen and the whole restaurant is unclean and run for the door? As a member of staff, you're a representation of your establishment, and your hygiene and habits should match accordingly.

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Topics: Life @ Work

5 of the Best Apps for Hotel Management

Published 24, Nov 2017

Hotel management can be a challenge at the best of times. The past few years have seen a rise in the use of mobile devices, to complete everything from the weekly shop to booking a holiday. The hotel trade is no different. Apps for booking and reviews are now commonplace and offer potential customers easy access to your business. Easy, right? We know hotel managers face challenges when organising reservations - Hotel Management Apps have come to help simplify and organise this process - but which are the best?


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Topics: Hotel Apps

What Makes A Great Guest Experience In A Restaurant?

Published 23, Nov 2017

Ensuring your guests have a great experience when they visit your restaurant is one of the most important factors in creating a fantastic business with loads of repeat custom. Even one bad review can change the opinion of your restaurant and prevent customers from choosing your establishment over other nearby options. Thriving restaurants manage to avoid bad reviews; they don’t settle for simply having the good reviews outweigh the bad. While this may seem like an impossible feat, honing some of the important factors can be all it takes to ensure you’re providing the optimal experience for your diners.


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Topics: restaurant, guest experience

6 Hostess Interview Tips and Tricks That'll Get You The Job

Published 21, Nov 2017


So you’ve bagged a hosting interview. Fantastic! You must be great for the job on paper; now you need to show it in person. Interviewers often expect a lot out of potential hosts. They’re the first people to greet the restaurant’s guests, which means that hosts have to be friendly, lively, and presentable. Your interviewer knows they have to find someone who impresses, so they can often be more selective when interviewing for host and hostess positions than for many other roles.  

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Topics: hostess, interview tips

Marketing In The Hospitality Industry - How To Succeed In 2018

Published 17, Nov 2017

In this competitive digital age, it’s important to stay ahead of the curve. Your business could suffer if you don’t adapt to these new trends which could leave you in danger of falling behind your competitors. Whether you own a restaurant, a chain of hotels or even a popular theme park - it’s important to be aware of current marketing trends and how your business can massively benefit from adopting or even creating such trends. So, here’s how to succeed at marketing in the hospitality industry in 2018.

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Topics: hotel technology trends, marketing

5 Simple Coffee Shop Marketing Ideas (That Actually Work!)

Published 16, Nov 2017

In order to get more customers to your coffee shop, you need to create awareness of your coffee, your shop location, and your products. With a plethora of options to choose from and all your competitors doing the same, it’s super challenging to know what’s going to work and what’s going to be a waste of your time, energy, and money.

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