5 of the Best Apps for Hotel Management

Published 24, Nov 2017

Hotel management can be a challenge at the best of times. The past few years have seen a rise in the use of mobile devices, to complete everything from the weekly shop to booking a holiday. The hotel trade is no different. Apps for booking and reviews are now commonplace and offer potential customers easy access to your business. Easy, right? We know hotel managers face challenges when organising reservations - Hotel Management Apps have come to help simplify and organise this process - but which are the best?

 

Read More

Topics: Hotel Apps

What Makes A Great Guest Experience In A Restaurant?

Published 23, Nov 2017

Ensuring your guests have a great experience when they visit your restaurant is one of the most important factors in creating a fantastic business with loads of repeat custom. Even one bad review can change the opinion of your restaurant and prevent customers from choosing your establishment over other nearby options. Thriving restaurants manage to avoid bad reviews; they don’t settle for simply having the good reviews outweigh the bad. While this may seem like an impossible feat, honing some of the important factors can be all it takes to ensure you’re providing the optimal experience for your diners.

 

Read More

Topics: restaurant, guest experience

6 Hostess Interview Tips and Tricks That'll Get You The Job

Published 21, Nov 2017

 

So you’ve bagged a hosting interview. Fantastic! You must be great for the job on paper; now you need to show it in person. Interviewers often expect a lot out of potential hosts. They’re the first people to greet the restaurant’s guests, which means that hosts have to be friendly, lively, and presentable. Your interviewer knows they have to find someone who impresses, so they can often be more selective when interviewing for host and hostess positions than for many other roles.  


Read More

Topics: hostess, interview tips

Marketing In The Hospitality Industry - How To Succeed In 2018

Published 17, Nov 2017

In this competitive digital age, it’s important to stay ahead of the curve. Your business could suffer if you don’t adapt to these new trends which could leave you in danger of falling behind your competitors. Whether you own a restaurant, a chain of hotels or even a popular theme park - it’s important to be aware of current marketing trends and how your business can massively benefit from adopting or even creating such trends. So, here’s how to succeed at marketing in the hospitality industry in 2018.

Read More

Topics: hotel technology trends, marketing

5 Simple Coffee Shop Marketing Ideas (That Actually Work!)

Published 16, Nov 2017

In order to get more customers to your coffee shop, you need to create awareness of your coffee, your shop location, and your products. With a plethora of options to choose from and all your competitors doing the same, it’s super challenging to know what’s going to work and what’s going to be a waste of your time, energy, and money.

Read More

10 Fundamental Hotel Safety Tips for Employees

Published 14, Nov 2017

You might not be part of the latest spy film in which a villain pretends to be a hotel contractor, beats up the security guy, steals his uniform, hides behind a vase of passing flowers he stole, and breaks into a hotel room claiming to be room service in the efforts to catch the good guy by surprise, wielding a revolver, but hotel security and safety is vital for employees and guests alike. When a guest arrives at a hotel, they want to feel relieved and safe after a long day of airport travel, a business meeting, a holiday away, or a road trip.

 

Read More

Topics: Life @ Work

Introducing 2 Brand New Styles: Condor and Falcon!

Published 13, Nov 2017

At SHOES FOR CREWS (EUROPE), Ltd., we continually work to ensure that our slip-resistant shoes are updated, fresh, and the safest, most stylish shoe you can wear to work and back. We’ve just launched two incredible styles that all meet the OB certification requirements, according to the EN ISO 20347: 2012 slip-resistance standards. Two of our most popular styles just got updated. Have you seen the new and improved designs? Let's take a look at the new kids on the block.

Read More

Topics: News

How To Be A Hostess With No Experience

Published 10, Nov 2017

A hosting position is a fantastic introduction to the restaurant industry. A beginner hostess gets to learn a lot about the running of a restaurant and how the various industry jobs connect together. While at first you might just be showing guests to an empty table, when you get into the swing of things you’ll be helping out the waiters with carrying drinks or clearing tables, or even helping the bar staff with filling the free fizzy drink refills. They seem like simple tasks but there are a lot of variables of the job you’ll need to pay attention to, rather than following the set rules all of the time.

Read More

How to train staff on good customer service: Tips for managers

Published 09, Nov 2017

It doesn’t matter what type of establishment you’re in; whether it’s a hotel, supermarket or a restaurant, the impression the staff you’ve employed leave on the customers determines whether they’ll be returning, or whether they’ll be taking their business elsewhere. Essentially, the staff on the floor are the face of the brand and customers rely on them to receive assistance whenever they need it, so here’s how to train staff on good customer service: tips for managers.

Read More

Topics: Workplace Safety Tips, Workplace Footwear, customer service

Mixologist vs Bartender: What’s The Difference?

Published 08, Nov 2017

Customers on the other side of the bar probably can’t tell the difference between a mixologist or a bartender - or some of them don’t even know a mixologist is a thing. Either way, they’re getting their well-crafted drinks served to them to help them enjoy their night out. Little do they know that there’s a major difference between the pair. With both terms being thrown around so frequently, which route should you take if you’re wanting to work behind the bar? So, let the battle commence. Mixologist vs bartender: what’s the difference?

Read More

Topics: Workplace Safety Tips, Workplace Footwear, mixologist, bartender, bar