Your staff are the face of your hotel. They're responsible for the guests' experience and a great way to fuel their motivation is to prioritise their comfort and safety. Take careful consideration of which hotel shoes you purchase for your staff. Here's how to pick the perfect pair.Read More
Published 22, Mar 2018
Published 21, Mar 2018
Now that we're in spring 2018, it could be a great time for you to look at your menu and see if there are any changes you'd want to make. More specifically, it's new flavour combinations that are going to take the year by storm. However, the introduction of these popular new combinations, dishes and flavours can't be rushed. Here's how you should introduce them to your customers.Read More
Published 19, Mar 2018
Being welcoming and offering the best customer service aren't the only things you need to make guests repeatedly stay at your hotel. While they're still important, guests knowing that they're safe on your premises will give a comforting feeling that they're in safe hands. To achieve this - and keep your staff safe too - it's important you provide hotel safety tips for employees.Read More
Published 27, Feb 2018
A strong personal brand is essential and always has been if you want to stand out from the competition. As Jeff Bezos, Amazon's founder, once said: "Your brand is what people say about you when you are not in the room." Doing your best and working hard isn't always enough to get people to notice. These days, it's also about being innovative and leading new trends. Here's how to reinvent your chef branding to make your mark this year.Read More
Published 22, Feb 2018
Building a reliable social media following for your restaurant takes a lot of time, effort and learning from mistakes. Yet, you see restaurants and food being posted on every platform imaginable. Interestingly, a study has revealed that there are 5.7 billion food-related pins on Pinterest and research has found that based on an average day on Twitter for the food industry, 26.31 tweets can generate 86.32 replies, 511.01 @-mentions and 121.74 retweets.Read More
Published 21, Feb 2018
As a hotel manager, achieving high guest satisfaction is key and if you aren't going out of your way to satisfy their needs, then expect an average or even a negative review coming your way. On the other hand, positive reviews and feedback from genuine customers will persuade others to visit. So, here's how to get a 5 star review for your hotel.Read More
Published 16, Feb 2018
Getting your POS system right doesn't have to be a headache. There are so many good features that modern POS systems offer to busy coffee shop owners, and they also make a cashier's life easier too.Read More
Published 13, Feb 2018
Having amazing peak periods with filled tables and happy customers is fantastic. But making sure you don't lose all those profits on your slow days is an arduous task and one of the biggest struggles for restaurant owners. And, unfortunately, more and more eateries are now choosing to close during their slow days in order to cut costs and increase profits overall. However, research shows that if regular customers turn up to eat and you're closed, they're often frustrated and not likely to come back again.
Published 24, Nov 2017
Hotel management can be a challenge at the best of times. The past few years have seen a rise in the use of mobile devices, to complete everything from the weekly shop to booking a holiday. The hotel trade is no different. Apps for booking and reviews are now commonplace and offer potential customers easy access to your business. Easy, right? We know hotel managers face challenges when organising reservations - Hotel Management Apps have come to help simplify and organise this process - but which are the best?
Topics: Hotel Apps
Published 23, Nov 2017
Ensuring your guests have a great experience when they visit your restaurant is one of the most important factors in creating a fantastic business with loads of repeat custom. Even one bad review can change the opinion of your restaurant and prevent customers from choosing your establishment over other nearby options. Thriving restaurants manage to avoid bad reviews; they don’t settle for simply having the good reviews outweigh the bad. While this may seem like an impossible feat, honing some of the important factors can be all it takes to ensure you’re providing the optimal experience for your diners.